Our Refund Policy Allows You To Exchange Or Refund A Product In Two Cases:

1) The Customer Received A Wrong Product

• If a wrong product is delivered to the customer, we will get it picked up for free.
• Once the wrong product is received by us, We will dispatch the correct product or refund the amount within 7 working days.
• The product should be unused and the packaging should not be damaged.
• The product should be sealed in its original product packaging.
• All supporting documentation such as receipt of purchase, price tags, labels, and warranty card as well as all accessories should be dispatched with the product.

2) The Customer Receives Damaged Goods

• Customers may claim refund if they receive damaged goods however they must provide Picture proof of this.

• In case of Mobile Phones: Mobile Performance issues, refund, replacement, and repair services will be decided and given by the Aftersales department.

• Refund / Return / Change of product purchased from Dashdeel.com will be only catered by Dashdeel.com

PLEASE NOTE: In order to maintain hygiene, fabric products (towels, pillows, etc) cannot be returned if the package is opened.

Got a faulty product? We’ve Got you covered. Please lodge a claim request with us and we’ll make sure to sort it out ASAP!